Last updated: March 20, 2025

Please read our Privacy Policy carefully before using Our Service.
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Introduction

OHM Fitness Studios ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the OHM at Home iOS mobile application ("the App") and our related services. By using the App, you agree to the terms outlined in this policy.

Information We Collect

When you use the App, we collect the following types of personal information:

Personal Identification Information: Name, phone number, email address, password, and payment information.
Performance Data: Data from in-studio and at-home sessions.
Location Data: If you allow the App to access your location.
Usage Data: IP address, device type, browser type, pages visited, and time spent on pages.
Tracking Technologies: Cookies, web beacons, and similar technologies for functionality and analytics.

Third-Party Services

We integrate with third-party services that may access your data, including:

Shopify: For managing products and orders.
Zendesk: For customer support.
Hapana: For memberships and scheduling.
Stripe: For payment processing.
AWS & Fly.io: For performance and usability management.
Grow & Magneto: For SMS and email marketing.

We encourage you to review the privacy policies of these third-party services.

How We Use Your Information

We use your information to:

Provide and improve the App’s functionality.
Process payments securely.
Analyze usage patterns to enhance user experience.
Communicate with you, including updates, notifications, and marketing materials (if you opt-in).

Data Sharing

We may share your information:
• With service providers for business operations (e.g., payments, shipping, and support).
• With legal authorities when required by law or to prevent fraud.
• As part of a business sale, merger, or transfer.

Data Security

We implement security measures such as encryption and authentication tools to protect your information. Payment details are processed via Secure Socket Layer (SSL) technology and are not stored in our databases. However, no method of transmission over the Internet is completely secure.

User Rights

You have the right to:

Access, update, or correct your personal data.
Request deletion of your data, subject to legal and business requirements.
Withdraw consent for marketing communications at any time.

Data Retention

We retain personal data as long as necessary for our outlined purposes, legal obligations, and business operations. If you deactivate your account, we may retain an archived copy for legal compliance.

Children’s Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us so we can take appropriate action.

Location Data

We collect location data with your consent, which you can disable in your device settings.

Advertising

SMS Marketing

We may use your personal data to send you newsletters, promotions, and other relevant information. You can opt out anytime via the unsubscribe link in our messages or by contacting us.
By subscribing to OHM Fitness’ SMS service, you agree to receive recurring messages at the number provided. To unsubscribe, use the link in the messages or contact us directly.

Email Marketing

We may use your personal data to send newsletters, promotions, and other relevant information. You can unsubscribe anytime via the link in our emails or by contacting us.

We may also use email marketing service providers to manage and send our emails.

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy.

These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Stripe

Stripe is a payment processing service provided by Stripe, Inc. Their Privacy Policy can be viewed at: https://stripe.com/privacy

Shopify

Shopify Pay is a payment service provided by Shopify, Inc. Their Privacy Policy can be viewed at: https://www.shopify.com/legal/privacy/merchants

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the latest update date indicated at the top.

For full details, visit https://ohmfitness.com/pages/privacy-policy

Contact Us

For questions or concerns, contact us at support@ohmfitness.com