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Frequently Asked Questions (FAQ)

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How do I cancel my membership?
How do I report an issue?
How can I request a new feature?
How do I log my weight?
What are the optimal intensity settings for my workout?
I don’t feel any electrical pulses during my workout—what should I do?
How can I fix a weak connection in a specific pad area?
How is calorie burn calculated?
If I exit a workout early, do I only use the minutes I completed or the full workout time?
Why do some workout modes allow customization of pulse and pause time while others don’t?

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How can I check the status of my order?

Ohm Support

April 07, 2025 18:03 Updated

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