Frequently Asked Questions (FAQ)
- How do I cancel my membership?
- How do I report an issue?
- How can I request a new feature?
- How do I log my weight?
- What are the optimal intensity settings for my workout?
- I don’t feel any electrical pulses during my workout—what should I do?
- How can I fix a weak connection in a specific pad area?
- How is calorie burn calculated?
- If I exit a workout early, do I only use the minutes I completed or the full workout time?
- Why do some workout modes allow customization of pulse and pause time while others don’t?
- What is working time?
- What is pause time?
- What is pulse time?
- How does EMS vary between different workout modes?
- Why isn’t my suit detected when I try to scan and connect?
- How can I check the status of my order?
- Where can I track my OHM at Home usage?
- Are there any limits on how often I can use OHM at Home?
- I’ve used all my OHM at Home minutes for the month—how can I get more?
- Can I buy OHM at Home minutes without a membership?
- How do I connect my suit?
- How do I start an OHM at Home workout?
- What are the different OHM at Home memberships, and what does each include?
- Can I purchase Peak+ or Warm Up+ without a studio membership?
- Why do I need to select a studio during signup?
- Which email should I use to log in?